Refund policy

Refund and Returns Policy

You are entitled to cancel your order before shipment of your package without giving any reason for doing so.

The deadline for exchange/return an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail contact@hotoffwardrobe.com or via Whatsapp.

We will reimburse you no later than 10 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 10 days
• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

Once your exchange/return query has been accepted, you will receive a notification email. Our logistics partner will attempt to pick up your order within 24-48 hours, with a maximum of two attempts. If the pickup is unsuccessful, you will be responsible for shipping the order back to our warehouse.

Please note that reverse pickup is subject to availability in your area pin code.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@hotoffwardrobe.com / Whatsapp +918807843686