Frequently asked questions
What's Hot Off the Wardrobe?
Hot Off Wardrobe (HOW) is an Indian casual menswear brand under Six Brothers
Fashions Pvt. Ltd., a company with roots going back to 1962 in apparel
manufacturing. Today, HOW brings that decades-long manufacturing experience
directly to the customer — no middlemen, no compromises on quality. The brand's
philosophy is simple: “Style hai to Izzat hai.” When you dress well, you carry
yourself differently — and that confidence shows.
What sizes do you offer?
We offer a wide range of sizes designed to fit different body types and generations. Size availability may vary by product, so we recommend checking the size chart on each product page for the perfect fit.
How long does delivery take?
Orders are usually processed within 24–48 hours and delivered within 4–7 business days, depending on your location. You’ll receive tracking details once your order is shipped.
How about failed transaction?
Refund Policy
If your order is eligible for a return, refunds are processed once the returned item passes our quality check. The refund amount will be credited back to your original payment method within 5–10 business days, depending on your bank or payment provider. We strive to settle as immediate as possible after the quality checks.
Failed or Cancelled Payments
In case of a failed transaction or order cancellation, the deducted amount (if any) will be automatically refunded to your original payment method within 3–7 business days.
If you have any questions regarding payments or refunds, our customer support team has got your covered.
How can I contact customer support?
You can reach our support team via E-mail, Phone Call, or the contact form on our website. We’re always happy to help and typically respond within 24 hours. Contact information is present in the website.
What if my order arrives damaged?
If your order arrives damaged, notify HOW within 48 hours of delivery at
contact@hotoffwardrobe.com with photos of the product. After verification,
a replacement or refund will be arranged.
Do you restock sold-out products?
Yes ,HOW does restock popular products. If something you want is sold out, keep an
eye on the product page or follow HOW on Instagram for restock announcements.
Is HOW available on Amazon or other marketplaces?
Yes,
HOW is available on Amazon India. You can also shop directly at
hotoffwardrobe.com.
What is the free shipping threshold?
Orders above ₹649 qualify for free shipping across India. Orders below this value may attract a flat shipping fee, which will be shown at checkout.
Does HOW have a physical store?
Not yet , HOW is currently online-only, shipping pan-India.
Where is HOW based?
HOW is headquartered in Chennai and operates exclusively online, shipping across
India.
What payment methods does HOW accept?
HOW, accepts UPI, credit cards, debit cards, net banking, wallets, and Cash on
Delivery.
What is your return and exchange policy?
We offer easy returns and exchanges on eligible products within a specified period, provided the item is unused, unwashed, and has original tags intact. Please refer to our Return Policy page for detailed terms.